Rave Watch Trading accepts returns ("Eligible Returns") where:-

1.1 the product delivered is damaged or defective upon delivery; or

1.2 the product delivered is not the product ordered.

2. All items returned must:-

2.1 Within seven (7) calendar days upon receipt; and

2.2 within 14 calendar days of delivery, be arranged out for delivery with tracking number provided to us. Return shipping is to be borne by the sender, but in the event of an exchange, we will cover the re-shipment cost.

3. To request a return simply visit the “Contact” section of the website, state "Return: Order #xxxx". Our customer service representative will contact you via email within 3 business days for further clarification. 

4. Product(s) must be returned to Rave Watch Trading in its original condition and unworn or unused, together with the original, certificate and packaging.

5. Rave Watch Trading reserves the right to reject/refuse any returns if:

5.1 the product is damaged due to improper use or handling by recipient;

5.2 the product is damaged or defective within seven calendar (7) days of delivery.;

5.3 damage of the product is due to subjecting it to unusual or unadvisable physical, environmental or electrical stress; or

5.4 product has been modified without Rave Watch Trading authorisation.

6. Rave Watch Trading reserves the right to return ineligible returns to you at your own cost.

7. Do note that Sale and discounted items (including items purchased using discount codes and during flash sales) are not eligible for further exchanges/returns.

8. Store credits will be issued in the form of a coupon code, which can be used (partially or in full) to offset online purchases only. We do not process cash refunds for returns.

9. Do note that no return will be allowed after seven calendar (7) days upon warranty dated. 

10. For any refunds via online, do allow up to (30) days upon cancellation made.